The customer calls
Lia answers the configured number when your team cannot pick up.
AI RECEPTIONIST · EN
One receptionist logic, separate schedules for every location
Lia resolves the correct context first — business, location, service and staff — and only then reads or writes the relevant schedule.
Real-time availabilityStaff skillsSMS + human handoffMulti-location
THE PROBLEM
More locations multiply the ways a booking can go wrong
A caller may use the main number, request a specific location, ask for a service available only at some sites or name a particular professional. Lia keeps location data separated and applies the right calendar rules.
From phone call to booked appointment, without manual back-and-forth
Understands the request
Identifies service, location, date, time and, when requested, the preferred professional.
Checks the schedule
Reads real availability and proposes alternatives when the requested slot is unavailable.
Confirms and books
After explicit confirmation it writes the appointment, sends confirmation and keeps an operational record.
Where Lia creates value every day
✓
Main number with location selection
✓
Different services by location
✓
Staff assigned to a location
✓
Central management view
An AI receptionist connected to your real business rules
Natural AI voice
Handles real-time phone conversations and gathers the details needed without keypad menus.
Real availability
Checks location, service, duration, opening hours, closures and availability before confirming.
Staff skills
Automatically assigns an eligible professional or keeps the caller's requested staff member.
Confirmations and reminders
Sends booking confirmations and supports reminder workflows without duplicate retries.
Human handoff
When a caller asks for a person or the request needs escalation, Lia can transfer or create a callback request.
Multi-location
Each location keeps its own services, hours, staff and calendar while the business remains centrally managed.
SERVER-SIDE GUARDRAILS
Automation with operational guardrails
Lia does not invent availability. Booking rules stay deterministic on the server: location, service, time, capacity and staff are checked before anything is written. When a person is needed, Lia can escalate instead of forcing an answer.
✓ Real-time availability
✓ Staff skills
✓ SMS + human handoff
✓ Multi-location
Frequently asked questions
Can Lia book without the caller confirming?
No. The booking flow requires explicit confirmation before the appointment is written.
What happens if the requested time is taken?
Lia checks availability again and can offer alternative slots compatible with the location and service rules.
Can it manage multiple staff members?
Yes. Staff can have service skills, and Lia can auto-assign an available person or preserve a specific preference.
What if the caller wants a person?
The flow can trigger human handoff: a configured call transfer or a callback request.
Let the phone be answered while your team is doing the work.
Configure locations, services and staff. Lia can handle the call, check the schedule and turn demand into a confirmed appointment.