LIA · INDUSTRY USE CASE
AI receptionist for hotels and hospitality
FAQs, services, transfers, group requests, leads and integrations powered by the property's real operating data.
Check-in, parking, transfers and group enquiries need property-verified information. Lia can capture leads without inventing room rates or availability.
Guest enquiries arrive while reception is already busy
Check-in, parking, transfers and group enquiries need property-verified information. Lia can capture leads without inventing room rates or availability.
Parking and transfer instructions
Group and event enquiry capture
Special requests routed to staff
PMS data access only when integration is connected
Callback and recap for unverified quotes
How it works for your business
Check-in, parking, transfers and group enquiries need property-verified information. Lia can capture leads without inventing room rates or availability.
Business data to connect
Configured check-in, check-out and service information. Parking and transfer instructions. Group and event enquiry capture.
Expected call outcome
Special requests routed to staff. PMS data access only when integration is connected. Callback and recap for unverified quotes.
Example customer call
Customer: Can I check in late, and do you have parking?
Lia: Lia checks property rules and never promises a parking space without a verified inventory source.
Frequently asked questions
Does Lia know room availability?
Only if a reliable availability source has been connected. Otherwise it records the enquiry for staff.
Can it speak other languages?
Language availability must be confirmed for the configured voice and workflow.
Does it integrate with a PMS?
That depends on the supported connector and the PMS provider's available APIs.
Other industries
AI receptionist for hotels and hospitality
Check-in, parking, transfers and group enquiries need property-verified information. Lia can capture leads without inventing room rates or availability.