The customer calls
Lia answers the configured number when your team cannot pick up.
AI RECEPTIONIST · EN
An AI receptionist that turns phone calls into booked appointments
Lia answers calls, understands intent, checks the real schedule and staff, and writes the appointment only after explicit confirmation.
Real-time availabilityStaff skillsSMS + human handoffMulti-location
THE PROBLEM
Calls arrive exactly when your team is busy
Answering is only the first step. The receptionist must understand what the caller needs, check the right calendar and complete the booking without creating conflicts. Lia combines realtime voice with deterministic booking logic.
From phone call to booked appointment, without manual back-and-forth
Understands the request
Identifies service, location, date, time and, when requested, the preferred professional.
Checks the schedule
Reads real availability and proposes alternatives when the requested slot is unavailable.
Confirms and books
After explicit confirmation it writes the appointment, sends confirmation and keeps an operational record.
Where Lia creates value every day
✓
Answer calls when nobody can stop working
✓
Book across multiple locations without mixing schedules
✓
Handle requests for a specific staff member
✓
Escalate to a person when the conversation needs human judgment
An AI receptionist connected to your real business rules
Natural AI voice
Handles real-time phone conversations and gathers the details needed without keypad menus.
Real availability
Checks location, service, duration, opening hours, closures and availability before confirming.
Staff skills
Automatically assigns an eligible professional or keeps the caller's requested staff member.
Confirmations and reminders
Sends booking confirmations and supports reminder workflows without duplicate retries.
Human handoff
When a caller asks for a person or the request needs escalation, Lia can transfer or create a callback request.
Multi-location
Each location keeps its own services, hours, staff and calendar while the business remains centrally managed.
SERVER-SIDE GUARDRAILS
Automation with operational guardrails
Lia does not invent availability. Booking rules stay deterministic on the server: location, service, time, capacity and staff are checked before anything is written. When a person is needed, Lia can escalate instead of forcing an answer.
✓ Real-time availability
✓ Staff skills
✓ SMS + human handoff
✓ Multi-location
Frequently asked questions
Can Lia book without the caller confirming?
No. The booking flow requires explicit confirmation before the appointment is written.
What happens if the requested time is taken?
Lia checks availability again and can offer alternative slots compatible with the location and service rules.
Can it manage multiple staff members?
Yes. Staff can have service skills, and Lia can auto-assign an available person or preserve a specific preference.
What if the caller wants a person?
The flow can trigger human handoff: a configured call transfer or a callback request.
Let the phone be answered while your team is doing the work.
Configure locations, services and staff. Lia can handle the call, check the schedule and turn demand into a confirmed appointment.